Date format is automatically adjusted to DD/MM/YYYY based on the currency settings. (e.g: 02/07/2025)
Welcome to our FAQs page, where we’ve gathered answers to the most common questions to make your experience with us as smooth as possible. Whether you’re curious about StayNow365, need assistance with reservations and bookings, or want to learn more about becoming a host, this page has everything you need.
If you don’t find what you’re looking for, feel free to reach out to our support team — we’re here to help make your experience seamless and enjoyable.
StayNow365 is a system and apps, where innovation meets hospitality, and every stay becomes an adventure. Our platform has reimagined the traditional hospitality experience, connecting travelers with unique stays and local hosts while fostering a vibrant sense of community, belonging, and exploration.
You can sign up by visiting the StayNow365 website or app. You can create an account using your email, Google, Facebook, or Apple ID.
Go to the StayNow365 login page and click on “Forgot password?” Enter your email address to receive a reset code, then follow the instructions in the email.
Check your spam or junk folder. If you still don’t see it, ensure that you entered the correct email address linked to your account and try again.
If you can’t remember your email, try using any other email addresses you may have used. If all else fails, you can contact StayNow365 support for help.
The password reset code typically expires after a certain period (usually a few hours). If it expires, you’ll need to request a new one.
If you’re having trouble, make sure you’re checking the correct email account. If issues persist, contact StayNow365 support for assistance.
No, you need to use the reset code sent to your email to create a new password.
Once logged in, go to your account settings, find the “Security” section, and select “Change Password” to update it.
Yes! Click on the specific booking to view details like check-in and check-out dates, the address, host contact information, and any house rules.
Your reservation confirmation is sent via email and can also be found in the "Booking & Trips" section of your account.
You can request changes through the "Booking & Trips" section by selecting the booking and choosing the "Change reservation" option. Note that changes require the host’s approval.
To cancel, go to the "Booking & Trips" section, select your booking, and choose the "Cancel reservation" option. Be sure to check the cancellation policy for potential fees.
Yes, you can view past trips by going to the "Booking & Trips" section and selecting the "Past" tab. This will show all previous bookings.
If you can’t find your booking, double-check that you are logged into the correct account. If the issue persists, contact StayNow365 customer support for assistance.
StayNow365 has several cancellation policies (Flexible, Moderate, Strict, Super Strict, Long-term). Each listing specifies its cancellation terms, so it's important to review them before booking.
Yes, StayNow365 may charge service fees to guests, which vary based on the total booking amount. Hosts may also set additional fees (like cleaning fees).
After your stay, you'll receive an email prompting you to leave a review for your host. You can also leave a review for guests if you're a host.
To become a host, create an account on the StayNow365 website or app, go to profile icon click on “Host StayNow,” and follow the prompts to list your space, including adding photos, descriptions, and pricing.
You can list a variety of properties, including entire homes, private rooms, shared rooms, and unique places (like treehouses or yurts). Make sure your property complies with local regulations.
Research similar listings in your area to determine competitive pricing. Consider factors like location, amenities, and demand. You can also use StayNow365’s Smart pricing tool, which adjusts your price based on market trends.
Common amenities that guests appreciate include Wi-Fi, toiletries, clean linens, kitchen access, parking, and basic appliances. Consider adding eco-friendly items, such as recycling bins or energy-efficient appliances.
Ensure your space is clean, safe, and welcoming. provide necessary supplies, such as fresh towels and toiletries, and consider adding personal touches, like local guides or welcome snacks.
Respond promptly to inquiries and messages. Use StayNow365’s messaging platform to communicate with guests before, during, and after their stay. Set clear expectations regarding check-in and house rules.
House rules are guidelines for guests regarding behavior, cleanliness, and property use. Clearly outline these rules in your listing and communicate them in person if possible.
You can manage your bookings through the StayNow365 dashboard. Set your availability calendar, block off dates when your property isn’t available, and use booking settings to control how guests can book.
StayNow365 has specific cancellation policies (Flexible, Moderate, Strict, etc.) that determine how cancellations are handled. You can cancel directly through your dashboard, but be aware of the potential impacts on your hosting status.
Implement safety measures like smoke detectors, carbon monoxide detectors, and first aid kits. Consider providing emergency contact information and ensure your property is well-lit and secure.
Document the damage with photos and communicate with the guest through the StayNow365 platform. You can request reimbursement through StayNow365’s Resolution Center if necessary.
After each stay, both hosts and guests can leave reviews for each other. Encourage guests to leave reviews by providing excellent service and a welcoming experiences. Reviews help build your reputation as a host.
Check your rental agreement and local laws to ensure hosting is allowed. You may need to obtain permission from your landlord or property management.
Terms & Conditions:
Last Updated: September 24th 2024
1. Introduction
2. Definitions
3. User Responsibilities
3.1. Eligibility:
3.2. Accurate Information:
3.3. Compliance with Laws:
4. Account Registration
5. Booking Process
5.1. Guest Booking:
5.2. Host Listing:
6. Payments
6.1. Payment Terms:
6.2. Currency:
Payments are processed in local currencies (Malaysian Ringgit (MYR) or Australian Dollars (AUD)) depending on the region of the booking.6.3. Payment Processor:
7. Cancellations and Refunds
7.1. Guest Cancellations:
7.2. Host Cancellations:
7.3. Extenuating Circumstances:
8.1. Prohibited Activities:
8.2. Content Ownership:
9. Host Obligations
10. Liability
10.1. Limitation of Liability:
10.2. Indemnification:
11. Termination
12. Changes to Terms
13. Governing Law
14. Dispute Resolution
15. Contact Information
Privacy Policy
Last Updated: September 24th 2024
1. Introduction
Welcome to StayNow365. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform in Australia and Malaysia. By using our app, you consent to the data practices described in this policy.
2. Information We Collect
We collect personal information when you use our app, which includes:
2.1 Personal Information:
2.2 Usage Information:
3. How We Use Your Information
4. Sharing Your Information
5. Data Retention
6. Data Security
7. Your Rights
8. Children’s Privacy
9. International Data Transfers
10. Changes to This Policy
11. Contact Us