At StayNow365, we believe in fostering trust, safety, and professionalism between hosts and guests. As a host, you play a vital role in creating memorable stays. Here’s a comprehensive guide to your responsibilities to ensure success and satisfaction.
Ensure all property details—such as the number of rooms, amenities, and location—are accurate and up to date.
Transparent Pricing:Clearly outline all costs, including cleaning fees and additional charges, to avoid misunderstandings.
Update Availability:Keep your calendar updated to prevent double bookings or cancellations.
Thoroughly clean your property between guests to maintain high standards of hygiene.
Safety Measures:Install smoke detectors and carbon monoxide alarms.
Provide a first aid kit and emergency contact information.
Address any hazards promptly, such as loose wiring or slippery surfaces.
Answer guest inquiries promptly, ideally within 24 hours.
Pre-Arrival Instructions:Provide clear check-in and check-out procedures, including any specific house rules or requirements.
During the Stay:Be available for questions or concerns and provide assistance when needed.
Avoid entering the property during a guest’s stay without prior permission unless it’s an emergency.
Protect guest information and ensure all data shared is handled securely.
Understand and fulfill your tax responsibilities as a short-term rental host.
Permits and Licenses:Ensure your property complies with local zoning laws and rental permits.
Safety Regulations:Adhere to local safety and building codes.
Clearly outline expectations for guests, such as noise levels, pet policies, and smoking restrictions.
Communicate the consequences of breaking house rules to set clear boundaries.
If cancellations are unavoidable, notify guests immediately and assist them in finding alternative accommodations.
Damage Claims:Use StayNow365’s dispute resolution tools to handle issues regarding damages or rule violations.
Encourage eco-friendly practices, such as recycling and conserving energy.
Consider adding sustainable features like energy-efficient appliances and reusable amenities.
Request reviews from guests and use their input to improve your hosting.
Stay Updated:Regularly review StayNow365’s hosting resources and participate in webinars or training sessions.
StayNow365 provides tools, resources, and guidance to help you succeed as a host. From managing bookings to communicating with guests, we’re here to support you every step of the way.