References

Your guide to essential processes and procedures.

The StayNow365 SOPs offer concise and reliable guidance for essential operations. They ensure consistency, efficiency, and high standards across all processes. Use these SOPs to navigate and optimize platform functionalities effectively.

Overall SOP

User Account SOP

Introduction to user account management for StayNow365.

FAQs

Learn more about StayNow365, reservations and bookings, and becoming a host, this page has everything you need.

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Copyright StayNow365 © (1.1.14). All Rights Reserved. Licensed and Powered by MousEdge Technologies Pty Ltd

Terms Privacy

Terms & Conditions:

Last Updated: September 24th 2024

1. Introduction

Welcome to StayNow365! By accessing or using our platform in Australia and Malaysia, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, you must not use our platform.

2. Definitions

"We", "Us", "Our" refers to StayNow365, the platform operator.
"User", "You", "Your" refers to individuals who access or use our platform, including guests and hosts.
"Service" refers to the online platform that connects hosts offering accommodation with guests seeking to book accommodations.

3. User Responsibilities

3.1. Eligibility:

To use our services, you must be at least 18 years old and have the legal capacity to enter into contracts.

3.2. Accurate Information:

You agree to provide accurate and complete information when registering and using our platform. Misrepresentation of any kind may result in the termination of your account.

3.3. Compliance with Laws:

You agree to comply with all applicable local, state, national, and international laws and regulations, including property and tax laws in both Malaysia and Australia.

4. Account Registration

To book or host on StayNow365, you must register for an account. You are responsible for safeguarding your account credentials and for all activities that occur under your account. If you suspect any unauthorized use, you must notify us immediately.

5. Booking Process

5.1. Guest Booking:

When you book an accommodation, you enter into a legally binding agreement with the host. You must review and agree to the host's terms, cancellation policy, and house rules before confirming the booking.

5.2. Host Listing:

Hosts are responsible for accurately describing their property, setting appropriate pricing, and adhering to all applicable regulations. Hosts must honor confirmed bookings unless there are extenuating circumstances.

6. Payments

6.1. Payment Terms:

Guests will be charged the full booking amount upon confirmation, which includes applicable service fees and taxes. Hosts will receive payment after the guest checks in, minus any applicable fees.

6.2. Currency:

Payments are processed in local currencies (Malaysian Ringgit (MYR) or Australian Dollars (AUD)) depending on the region of the booking.

6.3. Payment Processor:

We use a third-party payment processor. By using the platform, you agree to their terms and conditions as well.

7. Cancellations and Refunds

7.1. Guest Cancellations:

Guests may cancel their booking according to the cancellation policy set by the host. Refunds, if any, will be processed in line with the host's policy and our refund guidelines.

7.2. Host Cancellations:

Hosts must honor all confirmed bookings. Frequent cancellations may result in penalties or removal from the platform.

7.3. Extenuating Circumstances:

We may override cancellation policies if extenuating circumstances arise, such as natural disasters, emergencies, or government travel restrictions.

8. User Conduct

8.1. Prohibited Activities:

You agree not to:

Violate any applicable laws or regulations
Post inaccurate, misleading, or fraudulent content
Use the platform for commercial purposes unrelated to hosting or booking accommodations
Engage in abusive, harmful, or discriminatory behavior

8.2. Content Ownership:

By posting content (such as reviews or listings) on the platform, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, or distribute this content.

9. Host Obligations

Hosts must:
Comply with all local laws and regulations, including tax obligations
Ensure the accommodation is as described in the listing
Provide a clean, safe, and habitable environment for guests
Communicate any changes or issues with guests promptly

10. Liability

10.1. Limitation of Liability:

We are not liable for any damages, losses, or injuries arising out of your use of the platform. This includes, but is not limited to, property damage, personal injury, or disputes between hosts and guests.

10.2. Indemnification:

You agree to indemnify us and hold us harmless from any claims, liabilities, or damages resulting from your use of the platform, violation of these Terms, or infringement of any third-party rights.

11. Termination

We reserve the right to suspend or terminate your account at any time if you breach these Terms or engage in behavior detrimental to the platform or its users.

12. Changes to Terms

We may update these Terms from time to time. Any changes will be communicated via email or in-app notifications. Continued use of the platform constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by the laws of:

Malaysia: Malaysian law and the courts of Malaysia
Australia: Australian law and the courts of Australia

14. Dispute Resolution

In case of any dispute, the parties agree to first attempt to resolve the issue through negotiation or mediation. If no resolution is reached, disputes will be settled in the courts of the applicable jurisdiction.

15. Contact Information

If you have any questions regarding these Terms, please contact us at:

Email: info@staynow365.com

Address (Australia): Level 2B, 818 Whitehorse Road, Box Hill VIC 3128, Australia.